PowerupStackLast updated July 16, 2026
1. General Overview
This refund policy applies to purchases of digital credits used to access services on our platform. Every credit purchase is covered by our 24-hour money-back guarantee, in addition to any rights you have under applicable consumer protection laws.
2. 24-Hour Money-Back Guarantee
If you are not satisfied with the service or it is not what you expected, you may request a full refund of your most recent credit purchase within 24 hours of the purchase.
To qualify for the guarantee:
- You must submit your request within 24 hours of the purchase.
- The request must be for your most recent credit purchase.
- You must not have transferred the purchased credits or previously received a refund for the same purchase.
Any credits remaining from the refunded purchase will be removed from your account. Refunds will be issued to the original payment method. We reserve the right to deny fraudulent requests or repeated abuse of the guarantee.
3. Right of Withdrawal
Under EU law, consumers generally have the right to withdraw from digital purchases within 14 days. However, this right does not apply once digital content or services have been delivered with your prior consent.
By purchasing and using credits, you acknowledge that:
- Delivery of digital services begins immediately.
- You waive your right to withdraw once credits are used or allocated to services.
4. Refunds After 24 Hours
After the 24-hour money-back guarantee period, refunds may still be granted within 14 days of purchase, provided:
- The credits have not been used, transferred, or allocated.
- You submit a refund request to our support team within the withdrawal period.
- Refunds are requested only for the most recent credit purchase.
If less than 5% of the purchased credits have been used, we may issue a partial or full refund at our discretion, depending on the circumstances and account history.
Refunds will be issued to the original payment method, minus any applicable transaction fees.
5. Non-Refundable Situations
Refunds will not be issued for:
- Credits that have been partially or fully used, unless covered by the 24-hour money-back guarantee.
- Credits granted as part of promotions, bonuses, or free tiers.
- Requests made more than 14 days after purchase, except where required by law.
6. Account Closure
If your account is terminated due to a breach of our Terms of Service, any remaining credits are forfeited and non-refundable.
7. How to Request a Refund
To request a refund, please contact our support team from the same email address used on the account that purchased the credits at support@powerupstack.com or open a support ticket including:
- Your account email (must match the sending email)
- Purchase date and amount
- Tebex transaction ID
- Reason for the request
We aim to respond within 5 business days.