Privacy Policy

Last updated July 31, 2026

This Privacy Policy (hereafter: "Policy") govern your use of Our Services. Please read the Privacy Policy carefully before using Our Service.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purpose of these Terms and Service:

• "Account" means a unique Account created for You to access our Service.
• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PowerupStack
• "Website" refers to PowerupStack, accessible from https://powerupstack.com
• "Service" refers to the Website and all corresponding services
• "Server" refers to Our infrastructure consisting of (virtual)servers
• "Instance" refers to the game servers that We host
• "Storage system" refers to the system that stores data on our Servers or in cloud storage
• "Client" means an individual or entity availing Services, or has availed Services within the past two-years from the Company.

Data collection

Account

When You sign up for an account we collect your username, email address and password. This information is primarily used for You to authenticate your account, to be able to access the Service.

The email address is primarily used for sending transactional emails (e.g. notifications, password resets, billing, invoices) and if you have opted in we may send marketing emails (e.g. newsletter, promotions). We only sent marketing or promotional emails if you have explicitly opted in for this during sign up or in the account settings. You can always opt-in or -out of marketing emails at any time in your account settings. You can not opt out of transactional emails, as these are required to provide the Service.

Your password is safely stored according to industry accepted standards. Rest assured that your password is securely stored in a non-reversible concealed format, using a cryptographic hashing algorithm, a salt and many hashing iterations.

Instances

When You create an Instance, the data of the Instance will be stored on our Storage system. When You start an Instance, the data of the Instance will be transferred from the Storage system to the assigned Server. For backup purposes the data of the Instance may remain in the Storage system.

If the Instance is stopped for a prolonged time, or the Server is in need of disk space, the Instance data may be migrated off the Server to the Storage system.

The Instance data is stored for as long as the Instance exists. When the Instance is deleted, We store the data for 7 more days, to be able to recover the data in case of accidental deletion. After that period the Instance data is permanently deleted from the Storage system.

Access logs

When You visit the Website we store every request for up to 2 years. For each request we collect the URL, the IP address and the user session. This data is only used to detect and analyse problems and for security measures.

Cookies

We use cookies that are necessary to provide the Service, including cookies for authentication, security and storing your preferences. These cookies do not require consent where they are strictly necessary for the requested Service.

When the affiliate program is available, we separately ask whether You allow an optional first-party affiliate attribution cookie. Rejecting this cookie does not limit the Website, your Account or your purchases.

• powerupstack_cookie_consent is a necessary preference cookie. It stores whether You allowed or rejected optional affiliate tracking so that We can respect your choice. It expires after 180 days.
• powerupstack_affiliate is an optional first-party affiliate attribution cookie. It stores the affiliate code from the referral link You followed, allowing that referral to be remembered if You register later. It is only set after You consent and expires after 30 days.

We do not set the optional affiliate cookie before receiving your consent. You can reject it as easily as You can accept it. You can also change or withdraw your choice at any time through Cookie settings in the Website footer; withdrawing consent deletes the affiliate cookie. Clearing cookies in your browser will also clear your saved choice.

If You register directly from a page whose URL contains an affiliate code, that code may be submitted with your registration without storing it in a cookie. You can remove the optional affiliate code from the registration form before submitting it.

If You do not consent to the affiliate cookie, We may retain the affiliate code in the URLs of internal Website links during your current visit. This allows the code to survive navigation and page refreshes without using an optional cookie. The code may therefore appear in your browser history, copied links and the access logs described above.

Third party

The Company will not disclose your data to third parties unless necessary for the operation of the Service.

To operate the Service, we need the services of various third parties that may have access to your data. We have an agreement with all third party companies to ensure that they only use your information for their intended purpose.

OVH Groupe SA: We deploy Servers from OVHcloud to run and store Instances and host the Service.

Hetzner Online GmbH: We deploy Servers from Hetzner to run and store Instances.

Your rights

You have the right to access, amend or delete your personal data. In addition, you have the right to restrict the processing of your data. If you have consented to the processing of your personal data, you also have the right to receive that data in machine-readable form.

Amendments

We have the right to amend the Policy at any time. We may inform You via email or a notification of changes to this Policy. We may ask You to review and accept the updated version of the Policy after significant changes. If you do not agree with the updated Policy, then the latest Policy to which you agreed are still of charge, but you must stop using the Service within 30 days.

The current version of the Policy can always be viewed on this page.

Contact information

If You have any questions concerning this Policy, You may contact support@powerupstack.com.